Operating Model Design
Design How Your Organisation Needs To Work To Deliver Its Strategy.
A strategy can only succeed when the organisation is designed to deliver it. Operating model design helps translate strategic intent into the practical structures, processes, roles, governance, systems and service delivery arrangements required to make it work.
Integris Group Services helps organisations design, review and improve operating models that are practical, integrated and aligned to the way work needs to be performed.
Our approach starts by understanding the business direction, then working through the operating model elements required to support delivery. This helps organisations identify duplication, waste, unclear accountability, process gaps, resource needs and technology requirements before moving into implementation.
Benefits from this Service
The use of Operating Model Design directly impacts your organisation through the following ways:
Translate strategic priorities into the practical operating arrangements required to deliver them.
Identify duplication, inefficiency, unclear accountability and misalignment across functions, processes, systems and service delivery.
Clarify the roles, responsibilities, skills and capabilities required to support the target operating model.
Define technology needs based on how the organisation should operate, rather than shaping operations around a tool.
Clarify decision-making, risk management, oversight and reporting requirements across the operating model.
Use operating model design to define the work required to move from current state to target state in a structured and realistic way.
Ready To Make An Impact?
If you're interested in support to strengthen governance, improve organisational performance and deliver practical outcomes through expert, partner-led NFP consulting, book in a meeting with us.
We work with not-for-profit organisations to bring structure, clarity and momentum to complex challenges, helping boards, executives and teams build confidence and achieve sustainable results.
Our Operating Model Design Services
Current-State Operating Model Assessment
We help organisations understand how they currently operate and where the current model is creating friction, duplication or inefficiency.
This can include:
- Reviewing current structures, processes, governance and service delivery arrangements.
- Identifying duplication, waste and unclear accountability.
- Assessing how current processes and systems support strategy.
- Understanding how work flows across teams or functions.
- Identifying pain points, constraints and improvement opportunities.
- Reviewing where operating model elements are disconnected or incomplete.
Target Operating Model Design
We help define the future-state operating model required to support the organisation’s strategy, services and performance goals.
This can include:
- Defining target-state operating principles.
- Clarifying core operating model elements.
- Designing how functions, teams and processes should work together.
- Defining future-state governance and decision-making requirements.
- Clarifying service delivery requirements.
- Identifying the roles, capabilities and systems required to support the target state.
Governance, Risk And Decision-Making Alignment
Operating models need clear governance and risk management so work can be directed, controlled and improved.
This can include:
- Clarifying governance structures and decision pathways.
- Aligning risk management to operating requirements.
- Defining accountabilities, escalation points and oversight mechanisms.
- Connecting governance to planning, processes and service delivery.
- Reviewing reporting, monitoring and improvement rhythms.
- Aligning the operating model to compliance, assurance or stakeholder requirements.
Process, People And Technology Alignment
A practical operating model needs to connect how work is done, who does it and what systems enable it.
This can include:
- Mapping key processes and internal functions.
- Identifying resource and capability requirements.
- Clarifying handovers, interfaces and ownership.
- Defining technology enablement requirements.
- Identifying where systems, processes or roles need to change.
- Creating a clearer connection between people, process and technology.
Service Delivery Model Design
We help organisations define how services should be delivered to clients, customers, stakeholders or internal users.
This can include:
- Reviewing current service delivery pathways.
- Defining target service delivery models.
- Clarifying service offerings and delivery channels.
- Mapping service workflows and handovers.
- Identifying project or implementation requirements.
- Clarifying where process deviations or local nuances need to be managed.
Operating Model Roadmap And Implementation Planning
Operating model design needs to lead to practical action. We help translate the target model into a roadmap for change.
This can include:
- Prioritising operating model changes.
- Defining initiatives, dependencies and sequencing.
- Creating implementation roadmaps.
- Identifying resource, technology and governance requirements.
- Supporting business case inputs.
- Aligning operating model work to transformation or change management activity.
- Defining handover and transition-to-BAU requirements.
Success Stories
Our Unique Approach
Integris Group Services follows a structured and adaptable approach to Operating Model Design
DEFINE REQUIREMENTS
We clarify the purpose of the operating model work, the strategic context, the target outcomes, the service delivery needs and the organisational requirements that need to be supported.
IDENTIFY INITIATIVES
We assess the current operating model, including governance, planning, strategy, processes, technology, service delivery, people, risk and supporting systems to identify gaps and improvement opportunities.
DEVELOP STRATEGY AND PLAN
We design the target operating model and develop a practical roadmap that defines priorities, actions, responsibilities, sequencing and implementation requirements.
IMPLEMENT
We support the development and rollout of operating model elements, including process updates, governance structures, role clarity, service delivery arrangements, supporting documentation and change activities.
MONITOR AND EVALUATE
We help establish review points, reporting rhythms and feedback loops to understand whether the operating model is working as intended and supporting the desired outcomes.
CONTINUAL IMPROVEMENT
We help your organisation refine the operating model over time based on performance insights, feedback, changing priorities, capability needs and technology maturity.
Move Forward With Confidence
Whether you are strengthening board governance, improving compliance, reviewing operations, managing psychosocial risk or preparing for funding opportunities, Integris Group Services can help.
Access our Capability Statement and Pricing Guide.
Leading the Team
Stephanie Werner
As Founding Partner at Integris Group Services, Stephanie brings deep experience in quality assurance, business improvement, ISO certification, QA management, processes and management systems.
Stephanie supports organisations to strengthen the systems, structures and processes that enable consistent performance. Her approach is practical, hands-on and focused on ensuring operating model elements are not only well designed, but usable and embedded in the way work is performed.
Through Operating Model Design, Stephanie helps organisations connect governance, processes, systems of work, assurance and service delivery so the target operating model can operate effectively in practice.
Leading the Team
Thomas Werner
As Managing Partner at Integris Group Services, Thomas brings a strategic and operational consulting lens to operating model design, transformation, service design and process improvement.
Thomas supports organisations to understand how their current operating model works, identify where duplication, inefficiency or unclear accountability exists, and design practical future-state models that connect strategy, process, people, governance and technology.
Through Operating Model Design, Thomas helps organisations move from broad strategic intent to practical structures, processes and ways of working that can be implemented and sustained.
We would love to hear from you
Find out how we can support you and your team.
Frequently Asked Questions
What Is Operating Model Design?
Operating Model Design defines how an organisation needs to work to deliver its strategy. It considers the structures, governance, processes, roles, systems, capabilities and service delivery arrangements required to achieve the target state.
How Is An Operating Model Different From A Strategy?
A strategy defines direction and priorities. An operating model defines how the organisation will work to deliver that strategy, including how decisions are made, how work flows, how services are delivered and what capabilities are required.
What Is Included In An Operating Model?
An operating model may include governance, risk management, planning, strategy, processes, technology, people, culture, internal functions, service delivery, reporting and improvement mechanisms.
When Should An Organisation Review Its Operating Model?
An organisation should review its operating model when it is growing, changing strategy, entering new markets, redesigning services, implementing technology, experiencing duplication or inefficiency, or preparing for transformation.
How Does Operating Model Design Support Transformation?
Operating model design helps define the target state and the practical changes required to achieve it. It provides a foundation for transformation planning, governance, change management, process improvement and technology enablement.
How Does Operating Model Design Support Technology Decisions?
Operating model design clarifies how work should be performed, who needs to do it and what systems are required to enable it. This helps ensure technology requirements are driven by operating needs, not the other way around.
How Does Operating Model Design Connect To Service Design?
Service Design focuses on how services are experienced and delivered. Operating Model Design defines the broader structures, governance, resources, processes and systems required to support those services sustainably.
What Outputs Can Integris Group Services Provide?
Outputs may include current-state findings, target operating model design, operating principles, governance recommendations, process and technology requirements, service delivery model design, role clarity, implementation roadmap and transition recommendations.
Contact Us
We would love to connect.
Based in Melbourne’s CBD, our management consulting team currently travel across Australia and New Zealand to support our clients. We also provide consulting & advisory through any online channels you are using in your business.
We would love to hear from you to find out how we can support you and your team.
530 Little Collins Street, Melbourne Victoria 3000, Australia