Technical Writing
Conveying your message clearly, tailored to your audience.
Technical writing plays a vital role in facilitating communication, knowledge transfer and efficient functioning, ultimately contributing to the success and effectiveness of projects and organisations.
Communicating complex information clearly and concisely assists as you scale and grow your business, providing a consistent standardised record of procedures, guidelines and specifications for current and future users.
Well-written documentation can significantly reduce the learning curve and facilitate learning, helps establish and maintain compliance with standards and regulations, and ensure the audience for your communications can understand and implement the information correctly.
By engaging our technical writing team, you and your organisation guide the process without carrying the burden of the writing workload.
Benefits from this Service
The use of Technical Writing Services directly impacts your organisation through the following ways:
Clear and polished technical content enhances your professional image, showcasing attention to detail, and a commitment to quality work.
By delivering you with standardised technical writing, we promote consistency in the use of terminology, procedures, policies and guidelines, ensuring a unified and coherent experience for your audience.
We can tailor the policies to the specific needs and context of your organisation to ensure that they are both compliant with relevant laws and regulations but aligned with your goals and operational context.
Leverage an end-to-end methodology to develop and maintain your organisational content from ideation to disposal.
Our technical writing services facilitate training and onboarding, enabling new and current users or employees learn your methods, systems and required competencies effectively.
Allow your team to focus on their core competencies by engaging technical writing team to efficiently produce high-quality, audience tailored content.
Clear and accurate communication helps mitigate the risk of misunderstandings, errors and miscommunication, ensuring that stakeholders have consistent and accurate information.
Do you need support for technical, content or tender writing?
We have the right approach for you.
Our Technical Writing Services
Developing Document Management Systems
Effectively manage, store, organise and track electronic records with a DMS:
- Facilitate structured categorisation, tagging, and indexing
- Maintain version control
- Enhance collaboration with a central storage location
- Provide an audit trail to support compliance
- Support your process owners with record approval workflows
- Keep your information secure through access controls, permissions and authentication.
- Manage the entire document lifecycle, from creation to disposal or archival.
Establishing process architecture and frameworks
Provide clarity and efficiency with a documented and standardised structure for business processes:
- Process mapping – a process diagram providing visual representation of how tasks and activities flow and intersect between teams.
- Document Trees – hierarchical model of all processes
- Assists in identifying process ownership and relationships
- Guides decision makers and executes strategy
Documenting Policies, Procedures, Work Instructions and Task Cards
Ensure knowledge transfer and consistency in tasks through standardised documentation:
- Policies – set the tone for decision-making and guide employees through a high-level statement or directive that outlines your organisation’s position on a particular subject
- Procedures – clearly defines roles and responsibilities in a documented set of step-by-step instructions that ensure consistency in how activities are performed
- Work Instructions – a detailed document that breaks down specific tasks into smaller, more manageable steps.
- Task Cards – a concise document that often includes visuals to provide specific instructions in a clear and easily digestible format.
- Policies – set the tone for decision-making and guide employees through a high-level statement or directive that outlines your organisation’s position on a particular subject
- Procedures – clearly defines roles and responsibilities in a documented set of step-by-step instructions that ensure consistency in how activities are performed
- Work Instructions – a detailed document that breaks down specific tasks into smaller, more manageable steps.
- Task Cards – a concise document that often includes visuals to provide specific instructions in a clear and easily digestible format.
Developing technical documents for your business
Convey your complex information in a format that suits your audience:
- Developing operation manuals and rule books
- Develop supporting materials and references
- Define business cases and action plans
- Develop data definition guides that map data sources and any calculations applied
- Create forms, registers and records
Creating Safe Systems of Work
Minimise and eliminate risks and safeguard the safety and wellbeing of your workers:
- Assess and document risks associated with specific tasks or activities
- Prepare method statements
- Document training competencies and plans
- Define emergency procedures
- Ensure documentation satisfies safety regulations and legal compliance
Writing Standards and Technical Documents
Providing valuable resources for problem-solving, decision-making and knowledge transfer across any technical industry
Developing Supporting Materials and References
Bolster and validate your information, through the provision of additional context, evidence or resources
Developing Templates, Forms And Checklists
Standardise repetitive tasks by creating on-brand templates, forms and checklists:
- Proposal Templates
- Project management Plan Templates
- Application Forms
- Training Needs Analysis Forms
- Compliance Checklists
Establishing Survey Questions to Drive Decision Making
Understand your client-base to make informed decisions:
- Creating questions based on agreed survey criteria
- Target the questions to your audience and survey goal
- Design the survey to maximise engagement and response rates
Success Stories
Our Unique Approach
Our approach starts with defining and identifying your goals, objectives, ideal timelines and desired outcomes using operations consulting approaches. We follow a series of stages through a consultative service delivery process to meet your target outcomes, operating as a trusted extension of your team throughout the journey.
Initiate
Defining what needs to be achieved to position you for success
Plan
Develop the plan to manage and prioritise activities
Deliver
Agreed timelines, approach, stakeholders, governance and outputs
Verify
Providing opportunities for consultation and review with your team
Handover
Embedding results in your organisation so you are not dependent on us
Ongoing Support
Remaining available for you should any new issues or challenges arise
Want to know more?
Download our Capability Statement & Pricing information.
Leading the Team
Stephanie Werner
As Managing Director, Stephanie has over a decade in Quality Assurance and Business Improvement in Rail, Traction, Transport, & Logistics, Education and Manufacturing industries, plus time spent in Public Service.
Stephanie established SLW Consulting Australia in 2017 and after two years of growth, Integris Group Services Pty Ltd was established in July 2019.
Stephanie’s approach is very hands-on, consulting in Business Assurance, Business Improvement, ISO Certification, QA Management, Processes and Management Systems. Structuring her clients work to enable them to achieve their objectives is why Stephanie has established herself as a sought after expert in her field.
Leading the Team
Thomas Werner
Leading the Consulting & Advisory (Professional Services & Strategy) team, Thomas brings vast experience in strategy consulting, operations consulting and asset management strategy.
With over 10 years of practical industry experience operating in the Geospatial industry as an Engineer, Thomas has operated across construction, rail, electrical infrastructure, asset management, energy and resources and mining with both large and boutique business and management consultant firms.
Thomas approaches problems with a different mindset, developed from his exposure to the various stages of asset, project and business lifecycles; supplemented with learning from his MBA, Agile Project Management and Geospatial Engineering degrees. Thomas is passionate about innovations and improvements in businesses he works with; and supports asset management, strategy, operations, project management, unlocking value, new market entries and service transformations with our clients using tailored professional services.
Leading the Team
Thomas Werner
Leading the Consulting & Advisory (Professional Services & Strategy) team, Thomas brings vast experience in strategy consulting, operations consulting and asset management strategy.
With over 10 years of practical industry experience operating in the Geospatial industry as an Engineer, Thomas has operated across construction, rail, electrical infrastructure, asset management, energy and resources and mining with both large and boutique business and management consultant firms.
Thomas approaches problems with a different mindset, developed from his exposure to the various stages of asset, project and business lifecycles; supplemented with learning from his MBA, Agile Project Management and Geospatial Engineering degrees. Thomas is passionate about innovations and improvements in businesses he works with; and supports asset management, strategy, operations, project management, unlocking value, new market entries and service transformations with our clients using tailored professional services.
We would love to hear from you
We would love to hear from you to find out how we can support you and your team.
Contact Us
We would love to connect.
Based in Melbourne’s CBD, our management consulting team currently travel across Australia and New Zealand to support our clients. We also provide consulting & advisory through any online channels you are using in your business.
We would love to hear from you to find out how we can support you and your team.
530 Little Collins Street, Melbourne Victoria 3000, Australia